At NW Home & Living, we donate $1 per order to local animal shelters. Your purchase helps provide food, shelter, and medical care to animals awaiting adoption. By shopping with us, you're making a meaningful difference in the lives of homeless pets, supporting their journey to finding forever homes. Our commitment to these shelters reflects our dedication to the welfare of animals in need. Together with our customers, we strive to create a brighter future for pets in our communities. Join us in making a positive impact and giving hope to animals in need by choosing NW Pet Store for your pet needs.

You can contact us here.

Yes, however being a US company we only offer free shipping to US customers.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

During busy seasons, orders may take up to 2 weeks to arrive in extreme cases. We will always keep you updated at every step with the progress of your order.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

As we aim to process orders as fast as possible, unfortunately once an order has been dispatched there is little we can do to change anything. Please contact us as soon as possible.